Privacy Policy
Last updated: January 2025
1. Information We Collect
When you use our services or visit our website, we may collect:
- Personal Information: Name, email address, phone number, and business details when you book a call or sign up for our services.
- Payment Information: Billing details processed securely through third-party payment processors. We do not store credit card information.
- Content: Video files, thumbnails, and other materials you provide for editing services.
- Usage Data: Browser type, device information, and website interaction data collected through analytics tools.
2. How We Use Your Information
We use your information to:
- Provide and deliver video editing services
- Communicate about projects, revisions, and deliverables
- Process payments and send invoices
- Send marketing communications (with your consent)
- Improve our services and website experience
- Comply with legal obligations
3. Content Ownership
You retain full ownership of all video content, footage, and materials you provide to us. We do not claim any rights to your content. We may use anonymized clips or screenshots for portfolio and marketing purposes unless you explicitly request otherwise.
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third-party tools we use to deliver services (Frame.io, Google Drive, payment processors)
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement industry-standard security measures to protect your data. All file transfers are encrypted, and we use secure, password-protected systems. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project files are stored for 90 days after project completion, after which they are permanently deleted unless otherwise agreed.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications
- Request a copy of your data in a portable format
8. Cookies
Our website uses essential cookies to ensure proper functionality. We also use analytics cookies (Google Analytics) to understand how visitors interact with our site. You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this privacy policy or your personal data, please contact us through our website or email us directly.